First-Line Supervisors of Gambling Services Workers

Core tasks

1. 01Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
2. 02Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
3. 03Perform paperwork required for monetary transactions.
4. 04Respond to and resolve patrons' complaints.
5. 05Greet customers and ask about the quality of service they are receiving.
6. 06Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.

Model drivers (O*NET 1–5)

• Repeating same tasks4.35
• Degree of automation2.55
• Time sitting1.87
• Originality (ability)2.50
• Conflict situations4.28
• Hands-on objects/tools2.85
• Outdoors / weather1.25
• Disease exposure2.06
• Decision freedom3.69

Top abilities

• Oral Comprehension4.00
• Oral Expression3.88
• Speech Recognition3.75
• Speech Clarity3.75
• Problem Sensitivity3.75
• Near Vision3.62
• Deductive Reasoning3.62
• Written Expression3.50

Essential skills

• Reading Comprehension3.62
• Active Listening3.75
• Writing3.38
• Speaking3.75
• Mathematics2.62
• Science1.25
• Critical Thinking3.62
• Active Learning3.00
• Learning Strategies2.75
• Monitoring3.88