Occupations/41-1011.00
First-Line Supervisors of Retail Sales Workers
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Usually a high school diploma, plus some experience or short training.
AI automation risk
36%
More resilient
Human characteristics
67%
Strong human-characteristic mix
Task orientation
49%
Mixed exposure
A day in this job
- Mostly routine
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Task
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Task
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
The tasks we can read here lean routine. That sits next to the AI risk rank — it is not a forecast that the job disappears.
Core tasks
- 01Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- 02Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- 03Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- 04Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- 05Instruct staff on how to handle difficult and complicated sales.
- 06Assign employees to specific duties.
Model drivers (O*NET 1–5)
- Repeating same tasks3.59
- Degree of automation1.95
- Time sitting2.31
- Originality (ability)3.00
- Conflict situations3.55
- Hands-on objects/tools3.49
- Outdoors / weather2.05
- Disease exposure1.38
- Decision freedom4.30
Top abilities
- Speech Clarity3.88
- Oral Expression3.88
- Oral Comprehension3.88
- Speech Recognition3.75
- Problem Sensitivity3.25
- Near Vision3.12
- Information Ordering3.12
- Deductive Reasoning3.12
Essential skills
- Reading Comprehension3.00
- Active Listening3.88
- Writing3.00
- Speaking3.75
- Mathematics2.75
- Science1.00
- Critical Thinking3.50
- Active Learning3.00
- Learning Strategies3.00
- Monitoring3.50
CIP matches
Schools offering related programs
12 of 87 shown
Earnings are College Scorecard medians for that program, 1 and 2 years after completion. A dash means the Department suppressed the cell or the campus is not in the field file.
| Institution | Program | Tuition | Admit | Grad 6-yr | Earnings |
|---|---|---|---|---|---|
Stanford University Stanford, CA · Private nonprofit | E-Commerce/Electronic Commerce 52.0208 | $62,400 | 4% | 96% | 1 yr $166,516 2 yr $163,337 Master's · CIP 52.02 |
Columbia University in the City of New York New York, NY · Private nonprofit | E-Commerce/Electronic Commerce 52.0208 | $68,200 | 4% | 96% | 1 yr $166,356 2 yr $170,426 Master's · CIP 52.02 |
City Colleges of Chicago-Wilbur Wright College Chicago, IL · Public | E-Commerce/Electronic Commerce 52.0208 | $4,600 | 100% | 27% | 1 yr $160,423 2 yr $189,565 Master's · CIP 52.02 |
University of California-San Diego La Jolla, CA · Public | E-Commerce/Electronic Commerce 52.0208 | $15,200 | 24% | 87% | 1 yr $150,453 2 yr $143,744 Master's · CIP 52.02 |
New York University New York, NY · Private nonprofit | E-Commerce/Electronic Commerce 52.0208 | $60,400 | 12% | 88% | 1 yr $150,006 2 yr $145,543 Master's · CIP 52.02 |
Massachusetts Institute of Technology Cambridge, MA · Private nonprofit | E-Commerce/Electronic Commerce 52.0208 | $60,100 | 4% | 96% | 1 yr $88,639 2 yr $96,183 Master's · CIP 52.02 |
University of Michigan-Ann Arbor Ann Arbor, MI · Public | E-Commerce/Electronic Commerce 52.0208 | $17,700 | 18% | 93% | 1 yr $87,942 2 yr $83,177 Bachelor's · CIP 52.02 |
University of North Carolina at Chapel Hill Chapel Hill, NC · Public | E-Commerce/Electronic Commerce 52.0208 | $9,000 | 17% | 91% | 1 yr $76,041 2 yr $73,823 Bachelor's · CIP 52.02 |
University of California-Los Angeles Los Angeles, CA · Public | E-Commerce/Electronic Commerce 52.0208 | $13,800 | 9% | 92% | 1 yr $73,549 2 yr $81,456 Bachelor's · CIP 52.02 |
Emory University Atlanta, GA · Private nonprofit | E-Commerce/Electronic Commerce 52.0208 | $60,800 | 11% | 91% | 1 yr $73,112 2 yr $77,283 Bachelor's · CIP 52.02 |
Georgetown University Washington, DC · Private nonprofit | E-Commerce/Electronic Commerce 52.0208 | $65,400 | 12% | 95% | 1 yr $67,660 2 yr $69,338 Bachelor's · CIP 52.02 |
The University of Texas at Austin Austin, TX · Public | E-Commerce/Electronic Commerce 52.0208 | $11,700 | 31% | 88% | 1 yr $65,940 2 yr $60,025 Bachelor's · CIP 52.02 |