Occupations/41-1012.00
First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Usually a four-year bachelor’s degree.
AI automation risk
51%
Mixed exposure
Human characteristics
68%
Strong human-characteristic mix
Task orientation
64%
Higher automation risk
A day in this job
- Mostly human
Listen to and resolve customer complaints regarding services, products, or personnel.
- Mostly routine
Monitor sales staff performance to ensure that goals are met.
- Mostly human
Hire, train, and evaluate personnel.
Split from the wording of these tasks, shown next to the occupation’s AI risk. It is not a separate score for each task, and it is not a forecast that the job disappears.
Core tasks
- 01Monitor sales staff performance to ensure that goals are met.
- 02Provide staff with assistance in performing difficult or complicated duties.
- 03Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- 04Listen to and resolve customer complaints regarding services, products, or personnel.
- 05Keep records pertaining to purchases, sales, and requisitions.
- 06Hire, train, and evaluate personnel.
Model drivers (O*NET 1–5)
- Repeating same tasks3.69
- Degree of automation2.11
- Time sitting3.71
- Originality (ability)2.88
- Conflict situations3.51
- Hands-on objects/tools2.96
- Outdoors / weather2.87
- Disease exposure1.02
- Decision freedom4.05
Top abilities
- Speech Recognition4.00
- Oral Expression4.00
- Oral Comprehension4.00
- Speech Clarity3.88
- Written Comprehension3.75
- Inductive Reasoning3.75
- Deductive Reasoning3.75
- Near Vision3.62
Essential skills
- Reading Comprehension3.62
- Active Listening4.00
- Writing3.62
- Speaking4.00
- Mathematics3.00
- Science1.00
- Critical Thinking3.62
- Active Learning3.50
- Learning Strategies3.25
- Monitoring4.00
CIP matches
Schools offering related programs
12 of 25 shown
Earnings are College Scorecard medians for that program, 1 and 2 years after completion. A dash means the Department suppressed the cell or the campus is not in the field file.
| Institution | Program | Tuition | Admit | Grad 6-yr | Earnings |
|---|---|---|---|---|---|
University of Iowa Iowa City, IA · Public | Special Products Marketing Operations 52.1909 | $10,700 | 86% | 79% | 1 yr $77,966 2 yr — Master's · CIP 52.19 |
New York University New York, NY · Private nonprofit | Selling Skills and Sales Operations 52.1804 | $60,400 | 12% | 88% | 1 yr $66,169 2 yr $82,882 Master's · CIP 52.18 |
Purdue University-Main Campus West Lafayette, IN · Public | Selling Skills and Sales Operations 52.1804 | $10,000 | 53% | 83% | 1 yr $56,351 2 yr $51,750 Bachelor's · CIP 52.18 |
University of Wisconsin-Madison Madison, WI · Public | Selling Skills and Sales Operations 52.1804 | $11,200 | 49% | 89% | 1 yr $51,960 2 yr $50,439 Bachelor's · CIP 52.18 |
Houston Community College Houston, TX · Public | Selling Skills and Sales Operations 52.1804 | $4,300 | 100% | 24% | 1 yr $49,258 2 yr $49,358 Bachelor's · CIP 52.18 |
Texas State Technical College Waco, TX · Public | Special Products Marketing Operations 52.1909 | $7,200 | 100% | 45% | 1 yr $39,153 2 yr $37,208 Bachelor's · CIP 52.19 |
Saint Paul College St. Paul, MN · Public | Selling Skills and Sales Operations 52.1804 | $6,100 | 100% | 29% | 1 yr $29,685 2 yr — Associate · CIP 52.18 |
Minnesota State University Moorhead Moorhead, MN · Public | Selling Skills and Sales Operations 52.1804 | $9,800 | 71% | 61% | 1 yr — 2 yr — Associate · CIP 52.18 |
Hamline University St. Paul, MN · Private nonprofit | Selling Skills and Sales Operations 52.1804 | $48,200 | 81% | 71% | 1 yr — 2 yr — Not reported |
Rochester Community and Technical College Rochester, MN · Public | Selling Skills and Sales Operations 52.1804 | $6,200 | 100% | 33% | 1 yr — 2 yr — Not reported |
Ridgewater College Willmar, MN · Public | Selling Skills and Sales Operations 52.1804 | $6,100 | 100% | 36% | 1 yr — 2 yr — Not reported |
North Hennepin Community College Brooklyn Park, MN · Public | Selling Skills and Sales Operations 52.1804 | $5,900 | 100% | 31% | 1 yr — 2 yr — Not reported |