NorthStar

Occupations/41-2021.00

Counter and Rental Clerks

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

High school

Usually a high school diploma, plus some experience or short training.

AI automation risk

51%

Mixed exposure

Human characteristics

56%

Balanced human and task mix

Task orientation

55%

Mixed exposure

A day in this job

  • Mostly human

    Advise customers on use and care of merchandise.

  • Mostly routine

    Receive orders for services, such as rentals, repairs, dry cleaning, and storage.

  • Mostly routine

    Provide information about rental items, such as availability, operation, or description.

Split from the wording of these tasks, shown next to the occupation’s AI risk. It is not a separate score for each task, and it is not a forecast that the job disappears.

Core tasks

  1. 01Compute charges for merchandise or services and receive payments.
  2. 02Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  3. 03Explain rental fees, policies, and procedures.
  4. 04Provide information about rental items, such as availability, operation, or description.
  5. 05Advise customers on use and care of merchandise.
  6. 06Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.

Model drivers (O*NET 1–5)

  • Repeating same tasks3.68
  • Degree of automation2.12
  • Time sitting3.06
  • Originality (ability)2.25
  • Conflict situations3.80
  • Hands-on objects/tools3.12
  • Outdoors / weather2.83
  • Disease exposure1.41
  • Decision freedom3.94

Top abilities

  • Oral Comprehension4.00
  • Oral Expression3.88
  • Speech Recognition3.62
  • Speech Clarity3.62
  • Near Vision3.38
  • Written Comprehension3.25
  • Problem Sensitivity3.12
  • Information Ordering3.12

Essential skills

  • Reading Comprehension3.25
  • Active Listening3.75
  • Writing3.00
  • Speaking3.38
  • Mathematics2.25
  • Science1.00
  • Critical Thinking3.12
  • Active Learning2.75
  • Learning Strategies2.12
  • Monitoring3.00

CIP matches

99.9999NO MATCH

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