Occupations/43-1011.00
First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
Usually a certificate, vocational program, or associate degree — not a bachelor’s.
AI automation risk
62%
Mixed exposure
Human characteristics
57%
Balanced human and task mix
Task orientation
56%
Mixed exposure
A day in this job
- Mostly human
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Mostly routine
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Mostly routine
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Split from the wording of these tasks, shown next to the occupation’s AI risk. It is not a separate score for each task, and it is not a forecast that the job disappears.
Core tasks
- 01Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- 02Resolve customer complaints or answer customers' questions regarding policies and procedures.
- 03Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- 04Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- 05Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- 06Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Model drivers (O*NET 1–5)
- Repeating same tasks3.07
- Degree of automation2.33
- Time sitting4.30
- Originality (ability)3.38
- Conflict situations3.44
- Hands-on objects/tools2.39
- Outdoors / weather1.21
- Disease exposure1.37
- Decision freedom4.03
Top abilities
- Oral Comprehension4.12
- Written Comprehension4.00
- Oral Expression4.00
- Written Expression3.88
- Speech Recognition3.88
- Speech Clarity3.88
- Problem Sensitivity3.75
- Information Ordering3.62
Essential skills
- Reading Comprehension4.00
- Active Listening4.00
- Writing3.75
- Speaking4.00
- Mathematics2.75
- Science1.00
- Critical Thinking3.88
- Active Learning3.75
- Learning Strategies3.62
- Monitoring4.00
CIP matches
Schools offering related programs
12 of 91 shown
Earnings are College Scorecard medians for that program, 1 and 2 years after completion. A dash means the Department suppressed the cell or the campus is not in the field file.
| Institution | Program | Tuition | Admit | Grad 6-yr | Earnings |
|---|---|---|---|---|---|
University of California-San Diego La Jolla, CA · Public | Office Management and Supervision 52.0204 | $15,200 | 24% | 87% | 1 yr $150,453 2 yr $143,744 Master's · CIP 52.02 |
City Colleges of Chicago-Wilbur Wright College Chicago, IL · Public | Medical Office Management/Administration 51.0705 | $4,600 | 100% | 27% | 1 yr $144,240 2 yr $182,280 Master's · CIP 51.07 |
University of Southern California Los Angeles, CA · Private nonprofit | Medical Office Management/Administration 51.0705 | $68,200 | 12% | 92% | 1 yr $104,749 2 yr $88,096 Master's · CIP 51.07 |
Columbia University in the City of New York New York, NY · Private nonprofit | Medical Office Management/Administration 51.0705 | $68,200 | 4% | 96% | 1 yr $90,049 2 yr $87,310 Master's · CIP 51.07 |
University of Michigan-Ann Arbor Ann Arbor, MI · Public | Medical Office Management/Administration 51.0705 | $17,700 | 18% | 93% | 1 yr $89,044 2 yr $87,112 Master's · CIP 51.07 |
New York University New York, NY · Private nonprofit | Medical Office Management/Administration 51.0705 | $60,400 | 12% | 88% | 1 yr $87,420 2 yr $80,326 Master's · CIP 51.07 |
Howard University Washington, DC · Private nonprofit | Medical Office Management/Administration 51.0705 | $33,200 | 53% | 65% | 1 yr $85,264 2 yr $79,631 Master's · CIP 51.07 |
Virginia Polytechnic Institute and State University Blacksburg, VA · Public | Medical Office Management/Administration 51.0705 | $15,200 | 57% | 86% | 1 yr $84,653 2 yr $72,901 Master's · CIP 51.07 |
Arizona State University Campus Immersion Tempe, AZ · Public | Agricultural Business Technology/Technician 01.0106 | $12,000 | 90% | 69% | 1 yr $83,177 2 yr — Master's · CIP 01.01 |
Emory University Atlanta, GA · Private nonprofit | Office Management and Supervision 52.0204 | $60,800 | 11% | 91% | 1 yr $73,112 2 yr $77,283 Bachelor's · CIP 52.02 |
Georgetown University Washington, DC · Private nonprofit | Medical Office Management/Administration 51.0705 | $65,400 | 12% | 95% | 1 yr $69,338 2 yr $70,176 Bachelor's · CIP 51.07 |
Georgia State University Atlanta, GA · Public | Medical Office Management/Administration 51.0705 | $9,200 | 67% | 56% | 1 yr $68,778 2 yr $95,739 Master's · CIP 51.07 |