Occupations/43-3011.00
Bill and Account Collectors
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Usually a high school diploma, plus some experience or short training.
AI automation risk
81%
Higher automation risk
Human characteristics
27%
Fewer uniquely human demands
Task orientation
71%
Higher automation risk
A day in this job
- Mostly human
Advise customers of necessary actions and strategies for debt repayment.
- Mostly routine
Record information about financial status of customers and status of collection efforts.
- Mostly routine
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Split from the wording of these tasks, shown next to the occupation’s AI risk. It is not a separate score for each task, and it is not a forecast that the job disappears.
Core tasks
- 01Record information about financial status of customers and status of collection efforts.
- 02Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- 03Locate and monitor overdue accounts, using computers and a variety of automated systems.
- 04Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- 05Advise customers of necessary actions and strategies for debt repayment.
- 06Answer customer questions regarding problems with their accounts.
Model drivers (O*NET 1–5)
- Repeating same tasks4.30
- Degree of automation2.86
- Time sitting4.64
- Originality (ability)2.50
- Conflict situations3.57
- Hands-on objects/tools2.12
- Outdoors / weather1.17
- Disease exposure1.31
- Decision freedom3.24
Top abilities
- Oral Expression3.75
- Oral Comprehension3.75
- Written Comprehension3.62
- Speech Recognition3.62
- Speech Clarity3.62
- Written Expression3.50
- Near Vision3.25
- Selective Attention3.00
Essential skills
- Reading Comprehension3.12
- Active Listening3.88
- Writing3.25
- Speaking3.88
- Mathematics2.62
- Science1.00
- Critical Thinking3.12
- Active Learning2.88
- Learning Strategies2.12
- Monitoring3.00
CIP matches
Schools offering related programs
12 of 67 shown
Earnings are College Scorecard medians for that program, 1 and 2 years after completion. A dash means the Department suppressed the cell or the campus is not in the field file.
| Institution | Program | Tuition | Admit | Grad 6-yr | Earnings |
|---|---|---|---|---|---|
Massachusetts Institute of Technology Cambridge, MA · Private nonprofit | Banking and Financial Support Services 52.0803 | $60,100 | 4% | 96% | 1 yr $101,964 2 yr $88,198 Master's · CIP 52.08 |
Georgetown University Washington, DC · Private nonprofit | Banking and Financial Support Services 52.0803 | $65,400 | 12% | 95% | 1 yr $92,505 2 yr $85,538 Bachelor's · CIP 52.08 |
Boston University Boston, MA · Private nonprofit | Banking and Financial Support Services 52.0803 | $65,200 | 14% | 89% | 1 yr $91,744 2 yr $84,653 Master's · CIP 52.08 |
New York University New York, NY · Private nonprofit | Banking and Financial Support Services 52.0803 | $60,400 | 12% | 88% | 1 yr — 2 yr $84,653 Bachelor's · CIP 52.08 |
Northeastern University Boston, MA · Private nonprofit | Banking and Financial Support Services 52.0803 | $63,200 | 7% | 91% | 1 yr $75,413 2 yr $75,518 Bachelor's · CIP 52.08 |
Howard University Washington, DC · Private nonprofit | Banking and Financial Support Services 52.0803 | $33,200 | 53% | 65% | 1 yr $73,852 2 yr $72,214 Bachelor's · CIP 52.08 |
University of Southern California Los Angeles, CA · Private nonprofit | Banking and Financial Support Services 52.0803 | $68,200 | 12% | 92% | 1 yr $72,671 2 yr $74,576 Master's · CIP 52.08 |
The University of Texas at Austin Austin, TX · Public | Banking and Financial Support Services 52.0803 | $11,700 | 31% | 88% | 1 yr $72,588 2 yr $70,680 Bachelor's · CIP 52.08 |
University of Illinois Urbana-Champaign Champaign, IL · Public | Banking and Financial Support Services 52.0803 | $17,500 | 45% | 85% | 1 yr $71,619 2 yr $71,935 Bachelor's · CIP 52.08 |
University of Washington-Seattle Campus Seattle, WA · Public | Banking and Financial Support Services 52.0803 | $12,600 | 48% | 84% | 1 yr $64,672 2 yr $63,898 Bachelor's · CIP 52.08 |
Pennsylvania State University-Main Campus University Park, PA · Public | Banking and Financial Support Services 52.0803 | $19,600 | 55% | 86% | 1 yr $63,972 2 yr $65,013 Bachelor's · CIP 52.08 |
University of Wisconsin-Madison Madison, WI · Public | Banking and Financial Support Services 52.0803 | $11,200 | 49% | 89% | 1 yr $63,228 2 yr $65,029 Bachelor's · CIP 52.08 |