Occupations/43-4021.00
Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Usually a high school diploma, plus some experience or short training.
AI automation risk
83%
Higher automation risk
Human characteristics
41%
Balanced human and task mix
Task orientation
81%
Higher automation risk
A day in this job
- Mostly routine
Maintain files and control records to show correspondence activities.
- Mostly routine
Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Mostly routine
Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
The tasks we can read here lean routine. That sits next to the AI risk rank — it is not a forecast that the job disappears.
Core tasks
- 01Maintain files and control records to show correspondence activities.
- 02Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- 03Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- 04Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- 05Compile data from records to prepare periodic reports.
- 06Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
Model drivers (O*NET 1–5)
- Repeating same tasks4.60
- Degree of automation3.04
- Time sitting4.63
- Originality (ability)2.88
- Conflict situations3.17
- Hands-on objects/tools2.45
- Outdoors / weather1.05
- Disease exposure1.21
- Decision freedom4.16
Top abilities
- Written Expression4.12
- Written Comprehension4.00
- Oral Comprehension3.75
- Oral Expression3.62
- Near Vision3.62
- Speech Clarity3.38
- Problem Sensitivity3.38
- Information Ordering3.25
Essential skills
- Reading Comprehension3.75
- Active Listening3.75
- Writing4.00
- Speaking3.50
- Mathematics2.75
- Science1.25
- Critical Thinking3.38
- Active Learning2.75
- Learning Strategies2.62
- Monitoring2.88
CIP matches
Schools offering related programs
12 of 20 shown
Earnings are College Scorecard medians for that program, 1 and 2 years after completion. A dash means the Department suppressed the cell or the campus is not in the field file.
| Institution | Program | Tuition | Admit | Grad 6-yr | Earnings |
|---|---|---|---|---|---|
Northeastern University Boston, MA · Private nonprofit | General Office Occupations and Clerical Services 52.0408 | $63,200 | 7% | 91% | 1 yr $57,318 2 yr $57,995 Master's · CIP 52.04 |
Wake Technical Community College Raleigh, NC · Public | General Office Occupations and Clerical Services 52.0408 | $2,900 | 100% | 31% | 1 yr $43,240 2 yr $39,009 Bachelor's · CIP 52.04 |
Minnesota State University Moorhead Moorhead, MN · Public | General Office Occupations and Clerical Services 52.0408 | $9,800 | 71% | 61% | 1 yr $38,289 2 yr $32,382 Associate · CIP 52.04 |
Saint Paul College St. Paul, MN · Public | General Office Occupations and Clerical Services 52.0408 | $6,100 | 100% | 29% | 1 yr — 2 yr $25,967 Associate · CIP 52.04 |
University of Minnesota-Rochester Rochester, MN · Public | General Office Occupations and Clerical Services 52.0408 | $14,200 | 72% | 73% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Hamline University St. Paul, MN · Private nonprofit | General Office Occupations and Clerical Services 52.0408 | $48,200 | 81% | 71% | 1 yr — 2 yr — Not reported |
Century College White Bear Lake, MN · Public | General Office Occupations and Clerical Services 52.0408 | $6,000 | 100% | 31% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Anoka-Ramsey Community College Coon Rapids, MN · Public | General Office Occupations and Clerical Services 52.0408 | $5,800 | 100% | 33% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Minneapolis Community and Technical College Minneapolis, MN · Public | General Office Occupations and Clerical Services 52.0408 | $5,900 | 100% | 28% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Rochester Community and Technical College Rochester, MN · Public | General Office Occupations and Clerical Services 52.0408 | $6,200 | 100% | 33% | 1 yr — 2 yr — Not reported |
Ridgewater College Willmar, MN · Public | General Office Occupations and Clerical Services 52.0408 | $6,100 | 100% | 36% | 1 yr — 2 yr — Not reported |
North Hennepin Community College Brooklyn Park, MN · Public | General Office Occupations and Clerical Services 52.0408 | $5,900 | 100% | 31% | 1 yr — 2 yr — Not reported |