Occupations/43-4051.00
Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Usually a high school diploma, plus some experience or short training.
AI automation risk
75%
Higher automation risk
Human characteristics
51%
Balanced human and task mix
Task orientation
84%
Higher automation risk
A day in this job
- Mostly routine
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Mostly routine
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Task
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
The tasks we can read here lean routine. That sits next to the AI risk rank — it is not a forecast that the job disappears.
Core tasks
- 01Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- 02Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- 03Check to ensure that appropriate changes were made to resolve customers' problems.
- 04Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- 05Determine charges for services requested, collect deposits or payments, or arrange for billing.
- 06Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Model drivers (O*NET 1–5)
- Repeating same tasks4.45
- Degree of automation2.26
- Time sitting4.00
- Originality (ability)2.75
- Conflict situations3.32
- Hands-on objects/tools3.99
- Outdoors / weather1.29
- Disease exposure1.68
- Decision freedom3.05
Top abilities
- Oral Expression4.12
- Oral Comprehension4.12
- Speech Recognition4.00
- Speech Clarity4.00
- Problem Sensitivity3.88
- Written Expression3.62
- Near Vision3.62
- Written Comprehension3.38
Essential skills
- Reading Comprehension3.38
- Active Listening4.00
- Writing3.00
- Speaking3.88
- Mathematics2.25
- Science1.00
- Critical Thinking3.25
- Active Learning2.88
- Learning Strategies2.62
- Monitoring3.00
CIP matches
Schools offering related programs
12 of 20 shown
Earnings are College Scorecard medians for that program, 1 and 2 years after completion. A dash means the Department suppressed the cell or the campus is not in the field file.
| Institution | Program | Tuition | Admit | Grad 6-yr | Earnings |
|---|---|---|---|---|---|
Northeastern University Boston, MA · Private nonprofit | Receptionist 52.0406 | $63,200 | 7% | 91% | 1 yr $57,318 2 yr $57,995 Master's · CIP 52.04 |
Wake Technical Community College Raleigh, NC · Public | Receptionist 52.0406 | $2,900 | 100% | 31% | 1 yr $43,240 2 yr $39,009 Bachelor's · CIP 52.04 |
Minnesota State University Moorhead Moorhead, MN · Public | Receptionist 52.0406 | $9,800 | 71% | 61% | 1 yr $38,289 2 yr $32,382 Associate · CIP 52.04 |
Saint Paul College St. Paul, MN · Public | Receptionist 52.0406 | $6,100 | 100% | 29% | 1 yr — 2 yr $25,967 Associate · CIP 52.04 |
University of Minnesota-Rochester Rochester, MN · Public | Receptionist 52.0406 | $14,200 | 72% | 73% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Hamline University St. Paul, MN · Private nonprofit | Receptionist 52.0406 | $48,200 | 81% | 71% | 1 yr — 2 yr — Not reported |
Century College White Bear Lake, MN · Public | Receptionist 52.0406 | $6,000 | 100% | 31% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Anoka-Ramsey Community College Coon Rapids, MN · Public | Receptionist 52.0406 | $5,800 | 100% | 33% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Minneapolis Community and Technical College Minneapolis, MN · Public | Receptionist 52.0406 | $5,900 | 100% | 28% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Rochester Community and Technical College Rochester, MN · Public | Receptionist 52.0406 | $6,200 | 100% | 33% | 1 yr — 2 yr — Not reported |
Ridgewater College Willmar, MN · Public | Receptionist 52.0406 | $6,100 | 100% | 36% | 1 yr — 2 yr — Not reported |
North Hennepin Community College Brooklyn Park, MN · Public | Receptionist 52.0406 | $5,900 | 100% | 31% | 1 yr — 2 yr — Not reported |