NorthStar

Occupations/43-4081.00

Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

High school

Usually a high school diploma, plus some experience or short training.

AI automation risk

62%

Mixed exposure

Human characteristics

58%

Balanced human and task mix

Task orientation

70%

Higher automation risk

A day in this job

  • Mostly routine

    Keep records of room availability and guests' accounts, manually or using computers.

  • Task

    Greet, register, and assign rooms to guests of hotels or motels.

  • Task

    Contact housekeeping or maintenance staff when guests report problems.

The tasks we can read here lean routine. That sits next to the AI risk rank — it is not a forecast that the job disappears.

Core tasks

  1. 01Greet, register, and assign rooms to guests of hotels or motels.
  2. 02Contact housekeeping or maintenance staff when guests report problems.
  3. 03Issue room keys and escort instructions to bellhops.
  4. 04Make and confirm reservations.
  5. 05Verify customers' credit, and establish how the customer will pay for the accommodation.
  6. 06Keep records of room availability and guests' accounts, manually or using computers.

Model drivers (O*NET 1–5)

  • Repeating same tasks3.88
  • Degree of automation2.64
  • Time sitting2.26
  • Originality (ability)2.88
  • Conflict situations3.81
  • Hands-on objects/tools3.28
  • Outdoors / weather1.42
  • Disease exposure1.10
  • Decision freedom4.20

Top abilities

  • Oral Expression3.88
  • Oral Comprehension3.88
  • Speech Recognition3.38
  • Speech Clarity3.38
  • Problem Sensitivity3.25
  • Near Vision3.25
  • Written Expression3.00
  • Written Comprehension3.00

Essential skills

  • Reading Comprehension3.00
  • Active Listening3.38
  • Writing2.88
  • Speaking3.75
  • Mathematics2.62
  • Science1.00
  • Critical Thinking2.88
  • Active Learning2.75
  • Learning Strategies2.62
  • Monitoring3.00

CIP matches

99.9999NO MATCH

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