Occupations/43-4171.00
Receptionists and Information Clerks
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Usually a high school diploma, plus some experience or short training.
AI automation risk
66%
Higher automation risk
Human characteristics
48%
Balanced human and task mix
Task orientation
62%
Higher automation risk
A day in this job
- Mostly routine
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Mostly routine
Receive payment and record receipts for services.
- Mostly routine
Schedule appointments and maintain and update appointment calendars.
The tasks we can read here lean routine. That sits next to the AI risk rank — it is not a forecast that the job disappears.
Core tasks
- 01Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- 02Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- 03Receive payment and record receipts for services.
- 04Schedule appointments and maintain and update appointment calendars.
- 05Transmit information or documents to customers, using computer, mail, or facsimile machine.
- 06Hear and resolve complaints from customers or the public.
Model drivers (O*NET 1–5)
- Repeating same tasks3.74
- Degree of automation2.32
- Time sitting4.06
- Originality (ability)2.38
- Conflict situations3.25
- Hands-on objects/tools3.64
- Outdoors / weather1.02
- Disease exposure2.88
- Decision freedom3.95
Top abilities
- Oral Expression4.00
- Speech Recognition3.88
- Oral Comprehension3.88
- Speech Clarity3.75
- Written Comprehension3.62
- Written Expression3.38
- Near Vision3.12
- Selective Attention3.00
Essential skills
- Reading Comprehension3.12
- Active Listening3.75
- Writing3.00
- Speaking3.88
- Mathematics2.00
- Science1.00
- Critical Thinking3.12
- Active Learning2.75
- Learning Strategies2.12
- Monitoring2.88
CIP matches
Schools offering related programs
12 of 21 shown
Earnings are College Scorecard medians for that program, 1 and 2 years after completion. A dash means the Department suppressed the cell or the campus is not in the field file.
| Institution | Program | Tuition | Admit | Grad 6-yr | Earnings |
|---|---|---|---|---|---|
Northeastern University Boston, MA · Private nonprofit | Receptionist 52.0406 | $63,200 | 7% | 91% | 1 yr $57,318 2 yr $57,995 Master's · CIP 52.04 |
Wake Technical Community College Raleigh, NC · Public | Receptionist 52.0406 | $2,900 | 100% | 31% | 1 yr $43,240 2 yr $39,009 Bachelor's · CIP 52.04 |
Minnesota State University Moorhead Moorhead, MN · Public | Receptionist 52.0406 | $9,800 | 71% | 61% | 1 yr $38,289 2 yr $32,382 Associate · CIP 52.04 |
Saint Paul College St. Paul, MN · Public | Receptionist 52.0406 | $6,100 | 100% | 29% | 1 yr — 2 yr $25,967 Associate · CIP 52.04 |
University of Minnesota-Rochester Rochester, MN · Public | Receptionist 52.0406 | $14,200 | 72% | 73% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Hamline University St. Paul, MN · Private nonprofit | Receptionist 52.0406 | $48,200 | 81% | 71% | 1 yr — 2 yr — Not reported |
Century College White Bear Lake, MN · Public | Receptionist 52.0406 | $6,000 | 100% | 31% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Anoka-Ramsey Community College Coon Rapids, MN · Public | Receptionist 52.0406 | $5,800 | 100% | 33% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Minneapolis Community and Technical College Minneapolis, MN · Public | Receptionist 52.0406 | $5,900 | 100% | 28% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Rochester Community and Technical College Rochester, MN · Public | Receptionist 52.0406 | $6,200 | 100% | 33% | 1 yr — 2 yr — Not reported |
Ridgewater College Willmar, MN · Public | Veterinary Reception/Receptionist 01.8203 | $6,100 | 100% | 36% | 1 yr — 2 yr — Not reported |
Minnesota West Community and Technical College Granite Falls, MN · Public | Veterinary Reception/Receptionist 01.8203 | $6,000 | 100% | 37% | 1 yr — 2 yr — Not reported |