NorthStar

Occupations/43-5031.00

Public Safety Telecommunicators

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

High school

Usually a high school diploma, plus some experience or short training.

AI automation risk

72%

Higher automation risk

Human characteristics

73%

Strong human-characteristic mix

Task orientation

85%

Higher automation risk

A day in this job

  • Mostly routine

    Record details of calls, dispatches, and messages.

  • Task

    Provide emergency medical instructions to callers.

  • Task

    Question callers to determine their locations and the nature of their problems to determine type of response needed.

The tasks we can read here lean routine. That sits next to the AI risk rank — it is not a forecast that the job disappears.

Core tasks

  1. 01Provide emergency medical instructions to callers.
  2. 02Question callers to determine their locations and the nature of their problems to determine type of response needed.
  3. 03Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  4. 04Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  5. 05Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  6. 06Record details of calls, dispatches, and messages.

Model drivers (O*NET 1–5)

  • Repeating same tasks4.87
  • Degree of automation2.13
  • Time sitting4.99
  • Originality (ability)2.75
  • Conflict situations4.68
  • Hands-on objects/tools4.61
  • Outdoors / weather1.03
  • Disease exposure1.38
  • Decision freedom4.33

Top abilities

  • Oral Expression4.38
  • Oral Comprehension4.25
  • Speech Clarity4.12
  • Problem Sensitivity4.00
  • Speech Recognition3.88
  • Selective Attention3.88
  • Written Comprehension3.75
  • Information Ordering3.75

Essential skills

  • Reading Comprehension3.62
  • Active Listening4.38
  • Writing3.00
  • Speaking4.12
  • Mathematics2.00
  • Science1.38
  • Critical Thinking3.75
  • Active Learning3.12
  • Learning Strategies2.75
  • Monitoring3.12

CIP matches

99.9999NO MATCH

No schools in this geography

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