Occupations/43-5032.00
Dispatchers, Except Police, Fire, and Ambulance
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Usually a high school diploma, plus some experience or short training.
AI automation risk
67%
Higher automation risk
Human characteristics
67%
Strong human-characteristic mix
Task orientation
78%
Higher automation risk
A day in this job
- Mostly human
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Mostly routine
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Mostly routine
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
Split from the wording of these tasks, shown next to the occupation’s AI risk. It is not a separate score for each task, and it is not a forecast that the job disappears.
Core tasks
- 01Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- 02Prepare daily work and run schedules.
- 03Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- 04Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- 05Receive or prepare work orders.
- 06Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Model drivers (O*NET 1–5)
- Repeating same tasks4.50
- Degree of automation2.43
- Time sitting4.18
- Originality (ability)2.75
- Conflict situations3.86
- Hands-on objects/tools3.38
- Outdoors / weather2.12
- Disease exposure1.11
- Decision freedom4.51
Top abilities
- Speech Recognition4.00
- Speech Clarity4.00
- Oral Expression4.00
- Oral Comprehension4.00
- Near Vision3.75
- Deductive Reasoning3.75
- Written Expression3.62
- Written Comprehension3.62
Essential skills
- Reading Comprehension3.75
- Active Listening4.00
- Writing3.12
- Speaking4.00
- Mathematics2.12
- Science1.12
- Critical Thinking3.12
- Active Learning3.00
- Learning Strategies2.75
- Monitoring3.88
CIP matches
Schools offering related programs
12 of 20 shown
Earnings are College Scorecard medians for that program, 1 and 2 years after completion. A dash means the Department suppressed the cell or the campus is not in the field file.
| Institution | Program | Tuition | Admit | Grad 6-yr | Earnings |
|---|---|---|---|---|---|
Northeastern University Boston, MA · Private nonprofit | Traffic, Customs, and Transportation Clerk/Technician 52.0410 | $63,200 | 7% | 91% | 1 yr $57,318 2 yr $57,995 Master's · CIP 52.04 |
Wake Technical Community College Raleigh, NC · Public | Traffic, Customs, and Transportation Clerk/Technician 52.0410 | $2,900 | 100% | 31% | 1 yr $43,240 2 yr $39,009 Bachelor's · CIP 52.04 |
Minnesota State University Moorhead Moorhead, MN · Public | Traffic, Customs, and Transportation Clerk/Technician 52.0410 | $9,800 | 71% | 61% | 1 yr $38,289 2 yr $32,382 Associate · CIP 52.04 |
Saint Paul College St. Paul, MN · Public | Traffic, Customs, and Transportation Clerk/Technician 52.0410 | $6,100 | 100% | 29% | 1 yr — 2 yr $25,967 Associate · CIP 52.04 |
University of Minnesota-Rochester Rochester, MN · Public | Traffic, Customs, and Transportation Clerk/Technician 52.0410 | $14,200 | 72% | 73% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Hamline University St. Paul, MN · Private nonprofit | Traffic, Customs, and Transportation Clerk/Technician 52.0410 | $48,200 | 81% | 71% | 1 yr — 2 yr — Not reported |
Century College White Bear Lake, MN · Public | Traffic, Customs, and Transportation Clerk/Technician 52.0410 | $6,000 | 100% | 31% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Anoka-Ramsey Community College Coon Rapids, MN · Public | Traffic, Customs, and Transportation Clerk/Technician 52.0410 | $5,800 | 100% | 33% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Minneapolis Community and Technical College Minneapolis, MN · Public | Traffic, Customs, and Transportation Clerk/Technician 52.0410 | $5,900 | 100% | 28% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Rochester Community and Technical College Rochester, MN · Public | Traffic, Customs, and Transportation Clerk/Technician 52.0410 | $6,200 | 100% | 33% | 1 yr — 2 yr — Not reported |
Ridgewater College Willmar, MN · Public | Traffic, Customs, and Transportation Clerk/Technician 52.0410 | $6,100 | 100% | 36% | 1 yr — 2 yr — Not reported |
North Hennepin Community College Brooklyn Park, MN · Public | Traffic, Customs, and Transportation Clerk/Technician 52.0410 | $5,900 | 100% | 31% | 1 yr — 2 yr — Not reported |