Occupations/43-9061.00
Office Clerks, General
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Usually a high school diploma, plus some experience or short training.
AI automation risk
80%
Higher automation risk
Human characteristics
37%
Fewer uniquely human demands
Task orientation
78%
Higher automation risk
A day in this job
- Mostly routine
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Mostly routine
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Mostly routine
Review files, records, and other documents to obtain information to respond to requests.
The tasks we can read here lean routine. That sits next to the AI risk rank — it is not a forecast that the job disappears.
Core tasks
- 01Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- 02Answer telephones, direct calls, and take messages.
- 03Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- 04Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- 05Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- 06Review files, records, and other documents to obtain information to respond to requests.
Model drivers (O*NET 1–5)
- Repeating same tasks4.22
- Degree of automation2.10
- Time sitting4.38
- Originality (ability)2.12
- Conflict situations2.74
- Hands-on objects/tools3.03
- Outdoors / weather1.16
- Disease exposure2.12
- Decision freedom3.28
Top abilities
- Oral Expression3.88
- Written Comprehension3.75
- Oral Comprehension3.75
- Written Expression3.62
- Speech Recognition3.38
- Speech Clarity3.38
- Near Vision3.38
- Problem Sensitivity3.12
Essential skills
- Reading Comprehension3.75
- Active Listening3.75
- Writing3.12
- Speaking3.62
- Mathematics2.12
- Science1.00
- Critical Thinking3.00
- Active Learning2.75
- Learning Strategies2.12
- Monitoring2.88
CIP matches
Schools offering related programs
12 of 20 shown
Earnings are College Scorecard medians for that program, 1 and 2 years after completion. A dash means the Department suppressed the cell or the campus is not in the field file.
| Institution | Program | Tuition | Admit | Grad 6-yr | Earnings |
|---|---|---|---|---|---|
Northeastern University Boston, MA · Private nonprofit | General Office Occupations and Clerical Services 52.0408 | $63,200 | 7% | 91% | 1 yr $57,318 2 yr $57,995 Master's · CIP 52.04 |
Wake Technical Community College Raleigh, NC · Public | General Office Occupations and Clerical Services 52.0408 | $2,900 | 100% | 31% | 1 yr $43,240 2 yr $39,009 Bachelor's · CIP 52.04 |
Minnesota State University Moorhead Moorhead, MN · Public | General Office Occupations and Clerical Services 52.0408 | $9,800 | 71% | 61% | 1 yr $38,289 2 yr $32,382 Associate · CIP 52.04 |
Saint Paul College St. Paul, MN · Public | General Office Occupations and Clerical Services 52.0408 | $6,100 | 100% | 29% | 1 yr — 2 yr $25,967 Associate · CIP 52.04 |
University of Minnesota-Rochester Rochester, MN · Public | General Office Occupations and Clerical Services 52.0408 | $14,200 | 72% | 73% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Hamline University St. Paul, MN · Private nonprofit | General Office Occupations and Clerical Services 52.0408 | $48,200 | 81% | 71% | 1 yr — 2 yr — Not reported |
Century College White Bear Lake, MN · Public | General Office Occupations and Clerical Services 52.0408 | $6,000 | 100% | 31% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Anoka-Ramsey Community College Coon Rapids, MN · Public | General Office Occupations and Clerical Services 52.0408 | $5,800 | 100% | 33% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Minneapolis Community and Technical College Minneapolis, MN · Public | General Office Occupations and Clerical Services 52.0408 | $5,900 | 100% | 28% | 1 yr — 2 yr — Certificate · CIP 52.04 |
Rochester Community and Technical College Rochester, MN · Public | General Office Occupations and Clerical Services 52.0408 | $6,200 | 100% | 33% | 1 yr — 2 yr — Not reported |
Ridgewater College Willmar, MN · Public | General Office Occupations and Clerical Services 52.0408 | $6,100 | 100% | 36% | 1 yr — 2 yr — Not reported |
North Hennepin Community College Brooklyn Park, MN · Public | General Office Occupations and Clerical Services 52.0408 | $5,900 | 100% | 31% | 1 yr — 2 yr — Not reported |